Refund Policy
Uncle J's Dirty Apron BBQ is committed to making sure every order meets your expectations. Our refund policy is straightforward and handled on a case-by-case basis.
Our Policy
Refunds are issued at the sole discretion of a manager. Not every request will result in a refund — we review each situation individually and make a fair determination based on the circumstances.
We take every concern seriously. If something went wrong with your order, we want to make it right — but the final decision on whether a refund is issued rests with management.
Common Situations We Review
| Situation | Typical Outcome |
|---|---|
| Item missing from order | Refund or replacement likely approved |
| Incorrect item received | Refund or replacement likely approved |
| Quality concern (undercooked, wrong temp, etc.) | Reviewed by manager — may be approved |
| Change of mind after ordering | Generally not approved |
| Delivery delay by third-party | Reviewed — contact the delivery provider first |
| Duplicate charge on same order | Always corrected |
This table is a general guide only. All decisions are made by a manager after reviewing the specifics of your situation.
How to Request a Refund
- Contact us at unclebbq.com/contact as soon as possible after receiving your order
- Include your order number — this speeds up the review considerably
- Describe what happened — the more detail you provide, the faster we can help
- Attach a photo if relevant (e.g. wrong item, quality issue)
A manager will review your request and respond within 1–2 business days.
Refund Processing
If a refund is approved:
- Credit/Debit card orders — Refund is issued to the original card within 3–5 business days, depending on your bank
- Stripe-processed payments — Refunds appear as a reversal on your statement
- Partial refunds may be issued for individual missing or incorrect items rather than the full order total
What We Cannot Refund
- Orders where food was consumed without issue and a refund is requested after the fact
- Dissatisfaction based on personal taste preference (we recommend checking our menu descriptions before ordering)
- Orders placed in error by the customer (wrong address, wrong quantity, etc.) where the order was prepared and delivered as specified
Questions?
If you have any questions about our refund policy or want to check the status of a submitted request, please contact us directly.
Last updated: June 2026